Terms & Conditions we1wen –
Malaysia Platform Usage Agreement

In these Terms & Conditions, the following words and expressions carry the meanings assigned to them unless the context requires otherwise:

• "we1wen" refers to the online betting platform operated at we1wen.xyz, including all services, games, and content made available through it.
• "Member" or "User" refers to any individual who has registered a valid account with we1wen and has accepted these Terms & Conditions.
• "Account" refers to the personal account opened by a Member to access we1wen's services.
• "Balance" refers to the actual cash balance in a Member's account that is available for betting and withdrawal.
• "Bonus" refers to any credits, free money, free spins, or other benefits granted by we1wen to a Member as part of a promotion or rewards program.
• "Bet" or "Wager" refers to any amount of money wagered on any game or sporting event on the we1wen platform.
• "Wagering Requirements" (Wagering Requirement) refers to the number of times a Member must wager the bonus value before it can be withdrawn.
• "RM" refers to the Malaysian Ringgit, Malaysia's official currency used for all transactions on the we1wen platform.

To access the full range of we1wen services, you will need to register a valid account. Registration is free and open to all individuals who meet the following eligibility criteria:

• Aged 21 years and above on the date of registration.
• Resident in Malaysia and in possession of an active Malaysian phone number.
• Has never been banned or excluded from the we1wen platform previously.
• Has full legal capacity to enter into a binding agreement in Malaysia.

Upon registration, you agree to provide truthful, accurate, current, and complete information. we1wen reserves the right to reject registration applications or close accounts found to be using false or misleading information, without being required to provide any explanation.

Each individual is only permitted to hold ONE we1wen account only. Opening multiple accounts by the same individual — whether using the same name, phone number, IP address, device, or payment details — is strictly prohibited and will result in the closure of all associated accounts and the forfeiture of all balances and bonuses.

You are solely responsible for keeping your account password confidential. we1wen is not liable for any losses arising from unauthorised access to your account where you have failed to safeguard your login credentials. Please contact our support team immediately if you suspect your account has been accessed by an unauthorised party.

We1wen supports a wide range of deposit methods popular among Malaysian users. All deposits are processed in Malaysian Ringgit (RM) with no currency conversion fees or hidden charges.

Accepted deposit methods:

You are responsible for ensuring that all deposits are made from a bank account or eWallet registered in your own name. we1wen does not accept third-party deposits. If a third-party deposit is detected, we1wen reserves the right to suspend the account and return the funds to the original source, without any bonuses or winnings generated.

We1wen is committed to processing withdrawals promptly and transparently. The following terms and procedures apply to all members:

• The minimum withdrawal amount is RM30 for eWallets and RM50 for FPX bank accounts.
• Withdrawals must be made to a bank account or eWallet registered in your own name, using the same method as your deposit — this "same source" policy exists for your protection.
• Withdrawals to eWallets (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) are processed in under 5 minutes in most cases.
• Withdrawals via FPX to Malaysian bank accounts are processed in under 30 minutes during banking business hours.
• Withdrawals exceeding RM50,000 requires identity verification (KYC), which takes 1–2 business days to complete.

We1wen reserves the right to suspend or decline a withdrawal if there are signs of fraudulent activity, a breach of terms, or if identity verification has not been completed. In such cases, we will contact you within 24 hours to explain the next steps.

All winnings from games confirmed to have experienced technical issues or system errors will be voided. we1wen reserves the right to cancel winnings arising from such circumstances following a thorough investigation.

We1wen offers a variety of promotions and bonuses to members from time to time. All bonuses are subject to the specific terms stated in each promotional offer. The following general terms apply to all we1wen bonuses:

• Each promotion or bonus is only eligible for one account, one individual, one IP address, and one device only.
• All bonuses have a wagering requirement that must be met before any bonus balance or bonus winnings can be withdrawn. Wagering requirements are expressed as a multiple of the bonus value — for example, a 25x requirement means you must wager 25 times the bonus amount before a withdrawal is permitted.
• Bonuses have a validity period which is typically between 7 and 30 days from the date of issuance. Any bonus not used within this period will expire automatically.
• We1wen reserves the right to modify, suspend, or cancel any promotion or bonus at any time with reasonable notice to members.
• Bonus abuse — including the use of multiple accounts, placing bets designed to meet wagering requirements without genuine risk, or any form of promotional exploitation — may result in bonus cancellation and account closure.

Game contributions toward bonus wagering requirements vary. As a general guide: slots contribute 100%, Live Casino contributes 10–20%, Sports Betting at odds above 1.50 contributes 100%, while Sports Betting at lower odds may contribute between 10–50%. Please check the specific terms of each bonus for full details.

All bets placed on the we1wen platform are subject to the respective game rules stated in the relevant sections. The following general rules apply across all betting categories:

• All bets placed are final once confirmed by the we1wen system. Bets cannot be changed or cancelled after confirmation, except under circumstances specifically stated in the relevant game rules.
• Minimum and maximum bet limits vary by game and market. Current limits are displayed within each game before you place a bet.
• We1wen reserves the right to limit the betting limits of any member at any time for operational reasons, including but not limited to risk management.
• Winnings from Sports Betting are subject to official result verification. Should there be any uncertainty regarding the outcome of an event, we1wen reserves the right to withhold payment until official confirmation is obtained.
• For live in-play Sports Betting, odds may change before a bet is confirmed. If the odds shift prior to confirmation, we1wen will notify you, and you have the right to accept or decline the new odds.

For Live Casino and table games, all outcomes announced by the dealer or game system are final once the round has ended. Any complaints regarding game results must be submitted within 24 hours.

Use of the we1wen platform is subject to certain prohibitions and restrictions to ensure a fair and safe experience for all users. The following are strictly forbidden:

• Using any automated software, bots, scripts, or tools that provide an unfair advantage in gameplay.
• Exploiting any bugs, technical errors, or vulnerabilities in the we1wen system. Members who discover any such errors are required to report them to we1wen support immediately.
• Launching any cyberattacks, intrusion attempts, or any activity that could compromise the security of the we1wen system.
• Using the we1wen platform for any form of money laundering or financing of illegal activities.
• Sharing your account login credentials with any other individual or allowing someone else to play using your account.
• Placing bets on behalf of another person or accepting payment to place bets using your account.
• Using a credit card or another person's payment method to deposit funds into your we1wen account.

We1wen employs an advanced security detection system to identify activity that breaches these terms. Any violation of the above prohibitions may result in immediate account suspension or closure, forfeiture of all related bonuses and winnings, and reporting to the relevant authorities where necessary.

We1wen reserves the right to suspend or close the account of any member under the following circumstances:

• Violation of any provision within these Terms & Conditions.
• Providing false or misleading information during registration or the KYC process.
• Detection of fraudulent activity, money laundering, or any other illegal activity.
• Self-exclusion requests submitted by members under the Responsible Gaming programme.
• Death of a member – in such cases, the legal next of kin may claim the account balance with appropriate supporting documentation.

Members may also close their own account at any time by contacting the we1wen support team. Prior to closure, any remaining real-money balance (excluding bonuses that have not met the wagering requirements) will be returned to your original payment method within 5 business days.

We1wen takes our social responsibility seriously. We believe gaming is only enjoyable when it stays within one's means and does not affect personal or financial well-being. To support this, we1wen provides the following self-control tools for all members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in MYR to suit your budget. Limits can be decreased immediately and increased after a 7-day waiting period.
• Loss Limit: Set a session, daily, or weekly loss limit. The platform will block new bets once the limit is reached.
• Session Time Limit: Set a maximum session time limit. You will receive a warning as you approach the limit, and the platform will automatically log you out once it is reached.
• Account Cool-Off (Cooling-Off): Take a break from your account for 24 hours, 48 hours, 1 week, 1 month, or 6 months. The pause takes effect immediately and cannot be cancelled during the selected period.
• Self-Exclusion: Close your account permanently or for a minimum period of 1 year. we1wen will ensure you are unable to open a new account during that period.

If you or someone you know may have a gambling problem, we encourage you to seek professional help. Our support team is trained in gambling health issues and is available to assist you in a confidential, compassionate, and non-judgmental manner via 24/7 live chat.

We1wen handles all members' personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international privacy standards. The personal data we collect — including name, phone number, MyKad information, and transaction records — is collected for the following purposes:

• Member identity verification and eligibility (KYC).
• Processing of deposits and withdrawals.
• Compliance with regulatory requirements and anti-money laundering laws.
• Delivering improved customer support and a more personalised user experience.
• Account-related communications, promotions (with your consent), and updates to our terms.

We1wen does not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. We may share data with selected service providers (such as payment processors) who are bound by strict confidentiality agreements.

For full details on how we1wen handles your personal data, your rights under the PDPA, and how to submit a data-related request, please refer to Privacy Policy our detailed.

We1wen provides its betting platform on an "as is" basis. To the extent permitted by applicable Malaysian law, our cumulative liability to any member shall not exceed the net deposit amount you have made in the 12 months preceding the date the claim arose.

We1wen is not liable for:

• Service disruptions beyond our control, including internet infrastructure failures, power outages, or unforeseen circumstances (force majeure).
• Any losses arising from a member's failure to uphold their own account security responsibilities.
• Indirect, consequential, special, or exemplary losses arising from the use of, or inability to use, the we1wen platform.
• Betting outcomes made based on inaccurate information obtained from sources outside the we1wen platform.

We1wen is committed to resolving disputes in a fair, transparent, and timely manner. Our dispute resolution process is as follows:

• Step 1 – Contact Support: Submit your complaint to the we1wen support team via live chat or email at support@we1wen.xyz. Include full details such as your transaction ID, date, and a clear description of the issue. We will provide an initial response within 24 hours.
• Step 2 – Internal Review: Complex complaints will be escalated to our dispute resolution team for a more thorough investigation. This process may take up to 7 business days.
• Step 3 – Final Decision: We will provide a detailed written decision. If you are not satisfied with our decision, you may request a review from our independent regulatory body.

These Terms & Conditions and any disputes arising from them are governed by the laws of Malaysia. Courts in Malaysia have exclusive jurisdiction to hear any legal claims relating to the we1wen platform.

By using the we1wen platform, you agree that any related legal proceedings will be filed exclusively in courts with jurisdiction in Malaysia.