We1wen takes your privacy very seriously. This policy transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Please take a moment to read through it.
Six core principles that underpin how we1wen protects your personal data
We1wen fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) – the principal legislation governing personal data protection in Malaysia. Every data processing activity we carry out has a clear legal basis that is valid under Malaysian law.
All data transmitted between your device and we1wen's servers is protected with 256-bit SSL encryption — the same security standard used by Malaysia's leading banking institutions. Sensitive data such as MyKad information and payment details are stored in fully encrypted format.
We1wen has never sold, rented, or traded your personal data to any third party for marketing or commercial purposes, and never will. Your data belongs to you — we1wen uses it solely for the purposes explicitly stated in this Privacy Policy.
As a we1wen member, you have the right to access, correct, delete, and object to the processing of your personal data at any time. All data-related requests will be handled within 14 business days by our dedicated privacy team.
We1wen only collects data that is strictly necessary to provide our services. We do not retain data for longer than required by Malaysian law or legitimate operational needs. Data that is no longer needed is securely deleted in accordance with established procedures.
In the event of any data breach affecting your personal information, we1wen is committed to notifying you and the relevant authorities within the timeframe stipulated by Malaysia's PDPA. We will not conceal any security incident that affects your privacy rights.
Key Summary: This Privacy Policy explains how we1wen collects and uses your personal data when you register and use our platform. By creating a we1wen account, you consent to the processing of your personal data as described in this policy.
This policy is written in Bahasa Melayu as the official version in accordance with Malaysia's PDPA requirements. In the event of any conflict between another language version and the Bahasa Melayu version, the Bahasa Melayu version shall prevail.
We1wen ("we", "platform", "we1wen.xyz") is the data controller responsible for processing our members' personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This Privacy Policy is an official document that sets out our privacy practices in a comprehensive and transparent manner.
This policy applies to all personal data we collect through:
This policy does not apply to third-party websites that may be linked from our platform. we1wen is not responsible for the privacy practices of those external sites, and we encourage you to review their privacy policies separately.
We1wen collects personal data necessary to provide our services safely and effectively. We categorise the data we collect as follows:
We1wen may also collect data you provide voluntarily when filling in feedback forms, participating in contests or promotions, or communicating with our team. You are not required to provide any data beyond what is needed to open an account, but choosing not to do so may limit your access to certain we1wen services.
We1wen uses your personal data only for legitimate purposes that have been stated before or at the time of collection. The following are the primary purposes of our data processing, along with the relevant PDPA legal bases:
| Purpose of Processing | Legal Basis (PDPA) |
|---|---|
| Identity verification & account registration | Contractual compliance |
| Processing of deposits & withdrawals | Contractual compliance |
| KYC Compliance & Anti-Money Laundering | Legal obligations |
| Provision of customer support services | Legitimate interest / contract |
| Fraud detection & platform security | Legitimate interest |
| Responsible gambling programme management | Legal obligation / public interest |
| Marketing & promotional communications (with consent) | Your consent |
| Platform usage analysis for improvement purposes | Legitimate interest |
For marketing communications – including promotional offers, new bonuses, and product updates – we will only send such communications if you have given explicit consent at the point of registration or subsequently through the communication preferences settings in your account. You may withdraw this consent at any time by updating your preferences in your we1wen account or by contacting our support team.
We1wen does not sell, rent, or trade your personal data to any party for marketing purposes. However, in the course of operating the platform, we1wen may need to share your personal data with the following limited categories of third parties:
Every third party that receives data from we1wen is bound by a data processing agreement ensuring they protect your data to a standard no lower than the Malaysian PDPA. we1wen remains accountable for the processing of your personal data even when it is processed by third parties on our behalf.
We1wen continuously invests in data security to protect your personal information from unauthorised access, disclosure, alteration, or destruction. The following are the protection layers we have in place:
All communications between your device and we1wen's servers are encrypted using TLS 1.3 with 256-bit key length — the highest security standard used by Malaysia's leading banks.
Sensitive data such as MyKad information and bank account details are stored in databases encrypted using AES-256. Even in the event of a physical breach, the data cannot be read without the encryption key.
Your we1wen account is protected by two-factor authentication via OTP to your Malaysian mobile number. This ensures that even if your password is exposed, no one else can log in without access to your phone.
Our security monitoring system operates 24/7 to detect suspicious activity, unauthorised access attempts, and any anomalies in account usage patterns that may indicate fraud.
Only authorised we1wen employees who have undergone strict background checks have access to member personal data. Access is granted strictly on a need-to-know basis.
Your data is automatically backed up to multiple secure server locations. Tested disaster recovery procedures ensure continuity of service and data protection even in the event of a technical emergency.
We1wen does not retain your personal data for longer than is necessary for the stated purposes, or beyond the period required under Malaysian law. This "minimum retention" principle is a core part of our commitment to data privacy.
| Data Category | Retention Period | Reason |
|---|---|---|
| Financial transaction records | 7 years | Malaysian legal requirements (AMLA) |
| Identity verification (KYC) data | 5 years after account closure | Anti-money laundering requirements |
| Gaming & betting records | 3 years | Dispute resolution & auditing |
| Customer support logs | 2 years | Service quality & complaint resolution |
| Marketing data (with consent) | Until consent is withdrawn | Consent-based |
| Security & technical logs | 12 months | Security threat detection |
Once the retention period has ended, we1wen will securely delete or anonymise your personal data using methods that ensure it cannot be recovered. For anonymised data (where all personal identifiers have been removed), we may retain aggregated statistical data for business analysis purposes indefinitely.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by we1wen. We respect and facilitate the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. We will provide this information in a readable format within 14 working days of receiving a valid request. A reasonable nominal fee may be charged for excessive or repeated requests.
If you find that any personal data we hold about you is inaccurate, incomplete, or outdated, you have the right to request a correction. Simple updates (such as a phone number) can be made directly in your account, while changes to key identity information require verification through our support team.
In certain circumstances, you have the right to request the deletion of your personal data. This right is not absolute – we may be unable to fulfil an erasure request if the data is required to comply with a legal obligation, resolve a dispute, or enforce a valid agreement.
You have the right to object to the processing of your personal data for specific purposes, particularly for direct marketing. Your objection will be acted on promptly and we will stop using your data for the purpose you have objected to, unless there are compelling legitimate grounds that override your interests.
Where the processing of your data is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to the withdrawal. Consent can be withdrawn via your account settings or by contacting our support team.
To exercise any of the above rights, please submit your request in writing to our privacy team at support@we1wen.xyz, stating the type of request along with your full name and we1wen account number. We will verify your identity before processing the request to protect your privacy from unauthorised parties.
We1wen uses cookies and similar tracking technologies to enhance your experience on our platform, ensure account security, and understand how our platform is used. The following are the categories of cookies we use:
You can manage and delete cookies through your web browser settings. Please note that deleting or blocking essential cookies may affect the functionality and security of the we1wen platform. Optional cookies can be managed through the cookie settings panel available within our platform.
We1wen is an online betting platform intended exclusively for individuals aged 21 and above. We do not knowingly collect, store, or process the personal data of anyone under the age of 21.
During registration, we require age verification via MyKad details. If we discover that we have inadvertently collected personal data from someone under the age of 21, we will take immediate steps to:
We encourage parents and guardians to install parental control software on devices used by children to prevent access to online betting platforms. If you suspect a child is using the we1wen platform, please notify us immediately at support@we1wen.xyz.
We1wen may update this Privacy Policy from time to time to reflect changes in our privacy practices, relevant Malaysian laws, or the services we offer. The "Updated" date at the top of this page will always show the date of the latest version of the Privacy Policy.
For material changes — that is, changes that significantly affect how we collect or use your personal data — we are committed to:
For changes that are clarificatory or technical in nature and have no material impact on your privacy rights, we may update this document without individual notification. We encourage you to review this page periodically to stay informed about our privacy practices.
We1wen has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with the Malaysian PDPA and handling any privacy-related enquiries or complaints from our members.
For any enquiries, rights exercise requests, or complaints relating to this Privacy Policy or how we handle your personal data, please contact us via:
We handle all privacy enquiries with care and confidentiality. Your identity will be verified before any personal information is shared or modified, to ensure your privacy rights are not compromised by unauthorised parties.
These rights are guaranteed under Malaysia's PDPA and may be exercised at any time
Request a copy of all personal data we1wen holds about you. We will provide it within 14 working days.
Request that we correct any inaccurate or incomplete personal data held in your we1wen account.
Request the deletion of your personal data when it is no longer needed, subject to legal obligations.
Object to the processing of your data for specific purposes — particularly direct marketing — and we will stop immediately.
Withdraw your consent for consent-based data processing at any time, with no penalty.
If you are not satisfied, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia.
Answers to the most frequently asked questions about privacy and data protection at we1wen
We1wen is committed to protecting the privacy of every member in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia. All data is encrypted with 256-bit SSL, stored securely, and not shared with third parties without your consent. You have full rights to access, correct, or delete your data.
For any privacy-related enquiries or to exercise your rights under the PDPA, please contact our privacy team at support@we1wen.xyz or via 24/7 live chat in Bahasa Melayu. Unresolved complaints may be escalated to the Department of Personal Data Protection (JPDP) Malaysia. For information on how we handle your betting funds, please read Terms & Conditions ours.
We take your privacy seriously – from 256-bit SSL encryption to full compliance with Malaysia's PDPA. Register today and play with peace of mind, knowing your data is in responsible hands.